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Chatbot

Design

Prototype for Bottie The

Website Building Assistant

"Bottie" the Bot, Website Building Assistant

The Challenge

How can we make building a website using a drag and drop platform a pleasurable experience? The goals are to provide ongoing support as people build on the platform, and reduce bounce rate.

My Role

Conversation Designer.

The Solution

"Bottie" the Bot needs to have an amusing, but helpful personality, be trained with NLP, and be able to handle many different Personas. 

Tools

Paper and Pens.

"Peregrine Naturals Apothecary" Chatbot Design

Perry the Apothecary

Assistant Prototype

Peregrine Naturals Apothecary Assistant

The Challenge

Peregrine Naturals is an herbal apothecary that makes artisanal, handmade wellness and beauty products. They wanted a way to set their apothecary apart from others, creating a fun and fast way to access their online stock. 

 

My Role 

UX Research, UI, Voiceflows, Prototype.

 

Timeline

3 Days

 

The Solution

A chatbot is the way to help people access online stores that tend to have a lot different products and changing inventory, as well as being a fun extension of the brand. 

 

Team

Myself 

 

My Tools

Paper, Pencil, Pens for Sketching

Information Architecture is so important to chatbot design. In this instance, most people come to Peregrine Naturals to buy specific items or browse, and the chatbot is there to guide them to the correct product. 

I sketched the organization of the store, so that my user flows account for all pathways. 

User flows in the process of being connected. Peregrine Naturals has two main goals: to get people to the labeled products pages, and make adding to the cart easy. 

Screen Shot 2021-01-17 at 10.43.23 PM.pn

"Let's Roll" Prototype, made in Adobe XD

"Let's Roll" Brazilian Juijitsu App Design-Google Nest Hub

The Challenge

Brazilian Juijitsui practitioners are a very devoted and passionate subset of martial arts practitioners. There are countless instructional videos made by famous fighters, and live videos of them at competition. 

Most of those training in BJJ have full-time jobs or family responsibilities. They need an easy way to access this online training, and to sort through styles and fighters. Voice Design makes this more easily accessible. 

 

My Role 

UX Research, Visual Design, Voiceflows, Persona, Storyboards, Prototype.

 

Timeline

3 Days

 

The Solution

A voice app would help BJJ students sort, watch, and learn from these videos. You can ask for specific fighters or specific tactics you'd like to learn about. 

 

Team

Myself 

 

My Tools

Paper, Pencil, Pens for Sketching

Persona

Brazilian Juijitsu tends to have a very specific type of practitioner, and they often become very passionate about practicing as often as possible. 

They also have enough income to be able to afford the monthly fees, tournament fees, expensive Gi's, and other expenses. They see all this as an investment in developing their skill. 

Voiceflow

Once I knew who the design was for, I started to create the voiceflows that would structure the prototype, and allow me to visualize the intents and entities. 

Reflections & Next Steps

It's been helpful to look at the standalone prototype for "Let's Roll." Seeing how it works this way makes it easier for my next step, which will be to program it into Google Dialogueflow and make it a live conversational skill. I've also begun User Experience Testing with the members of a local Brazilian Juijitsu gym, in order to refine the content and usability. 

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