Chatbot
Design
Prototype for Bottie The
Website Building Assistant
"Bottie" the Bot, Website Building Assistant
The Challenge
How can we make building a website using a drag and drop platform a pleasurable experience? The goals are to provide ongoing support as people build on the platform, and reduce bounce rate.
The Solution
"Bottie" the Bot needs to have an amusing, but helpful personality, be trained with NLP, and be able to handle many different Personas.
My Role
Conversation Designer.
Tools
Paper and Pens.
"Peregrine Naturals Apothecary" Chatbot Design
Perry the Apothecary
Assistant Prototype
Peregrine Naturals Apothecary Assistant
The Challenge
Peregrine Naturals is an herbal apothecary that makes artisanal, handmade wellness and beauty products. They wanted a way to set their apothecary apart from others, creating a fun and fast way to access their online stock.
My Role
UX Research, UI, Voiceflows, Prototype.
Timeline
3 Days
The Solution
A chatbot is the way to help people access online stores that tend to have a lot different products and changing inventory, as well as being a fun extension of the brand.
Team
Myself
My Tools
Paper, Pencil, Pens for Sketching
Information Architecture is so important to chatbot design. In this instance, most people come to Peregrine Naturals to buy specific items or browse, and the chatbot is there to guide them to the correct product.
I sketched the organization of the store, so that my user flows account for all pathways.
User flows in the process of being connected. Peregrine Naturals has two main goals: to get people to the labeled products pages, and make adding to the cart easy.
"Let's Roll" Prototype, made in Adobe XD
"Let's Roll" Brazilian Juijitsu App Design-Google Nest Hub
The Challenge
Brazilian Juijitsui practitioners are a very devoted and passionate subset of martial arts practitioners. There are countless instructional videos made by famous fighters, and live videos of them at competition.
Most of those training in BJJ have full-time jobs or family responsibilities. They need an easy way to access this online training, and to sort through styles and fighters. Voice Design makes this more easily accessible.
My Role
UX Research, Visual Design, Voiceflows, Persona, Storyboards, Prototype.
Timeline
3 Days
The Solution
A voice app would help BJJ students sort, watch, and learn from these videos. You can ask for specific fighters or specific tactics you'd like to learn about.
Team
Myself
My Tools
Paper, Pencil, Pens for Sketching
Persona
Brazilian Juijitsu tends to have a very specific type of practitioner, and they often become very passionate about practicing as often as possible.
They also have enough income to be able to afford the monthly fees, tournament fees, expensive Gi's, and other expenses. They see all this as an investment in developing their skill.
Voiceflow
Once I knew who the design was for, I started to create the voiceflows that would structure the prototype, and allow me to visualize the intents and entities.
Reflections & Next Steps
It's been helpful to look at the standalone prototype for "Let's Roll." Seeing how it works this way makes it easier for my next step, which will be to program it into Google Dialogueflow and make it a live conversational skill. I've also begun User Experience Testing with the members of a local Brazilian Juijitsu gym, in order to refine the content and usability.
